Delegate terms and conditions
1. Refunds, cancellation, rescheduling of the events
Fees for tickets purchased for BEYOND LIVE events are non-refundable except where:
(a) the event is cancelled in full and not rescheduled; or
(b) the event is rescheduled to another date and you notify the organisers in writing that you do not wish to retain your booking for the rescheduled event.
Where a refund is issued, it shall constitute your sole and exclusive remedy, and NHBC shall have no further liability for any costs, expenses, losses or damages incurred by you in connection with the cancellation or rescheduling of the event.
2. Payment terms and conditions for delegates at our BEYOND LIVE events
All fees for attending the event must be paid in full before the date of the event. Failure to pay before the date of the event will result in your booking being cancelled and you will not be permitted to attend the event. No refund or credit will be provided where access is denied due to non-payment.
3. Transferring tickets to an alternative BEYOND LIVE event
You may request to transfer tickets that you have purchased for one event location to another event location if:
(a) the alternative location has sufficient capacity available to support the transfer and
(b) your written request to transfer is received by NHBC no later than 10 days before the event date for the original location as specified on the booking form.
If you wish to transfer to an alternative event that holds a higher ticket value, a supplementary charge will be payable. Payment must be received prior to the transfer being applied.
If you choose to transfer to an alternative event of lower ticket value, no refund or credit will be provided for the difference in ticket price. All transfers are subject to NHBC’s approval and may be refused at NHBC’s sole discretion.
4. Substitutions
Subject to clause 1, tickets are non-refundable, however you may nominate an alternative person from your organisation to attend in your place, provided you notify NHBC in writing up to 48 hours prior to the start of the event, at no extra charge. No additional fee will be charged for such substitutions. You are responsible for ensuring that any substitute delegate is aware of, and agrees to comply with, these Terms and Conditions.
5. Access requirements, dietary requirements
You should advise NHBC of any special access requirements at the time of registration, or as soon as reasonably practicable thereafter. You should advise NHBC of any dietary requirements at the time of registration. While NHBC will use reasonable efforts to accommodate such requirements, it does not guarantee that all access or dietary requirements can be met and accepts no liability where it is unable to do so.
6. Registration information
Registration information will be sent to registered delegates by email at least seven days prior to the event. Any delegate not receiving the registration information should contact us at beyond@nhbc.co.uk.
7. Alterations to programme
NHBC reserves the right at any time and at its sole discretion to make alterations to the event programme, speakers, content, venue, timings, or any other aspect of the Event (including in accordance with clause 8). In the unlikely event of the event being cancelled by NHBC, a full refund of ticket fees received by NHBC will be made, NHBC’s liability will be limited to the amount of the ticket fee paid by you and NHBC shall not be liable for any other losses, expenditure or costs, including travel, accommodation or any indirect or consequential loss incurred by you.
8. Amendments to the event
NHBC reserves the right at its sole discretion to change the delivery format of the event, including holding the event virtually or adopting a hybrid of in-person and virtual sessions. The decision to alter how the event is delivered, will be at the sole discretion of NHBC, however, NHBC will consider any government guidelines in place at the time of the decision. No refunds will be given if you decide to no longer attend the event if it is moved to a hybrid format or an online platform.
Should a delegate decide to no longer attend the event, they can nominate an alternative person at their organisation to attend the event in line with clause 4.
9. Speakers
Views and opinions expressed by speakers are their own and do not represent those of NHBC. NHBC accepts no duty of care or liability, however caused, in connection with any advice, information, views or statement provided by any speaker or exhibitor at the event or in any material provided to delegates, and if you choose to rely upon any such advice or views you shall do so entirely at your own risk.
10. Photography and filming
For promotional purposes, there will be a professional photographer and video production taking place during the event. By attending the event, you acknowledge and agree that you may be photographed or recorded and that NHBC may use, reproduce, edit, publish and distribute such images and recordings for the purposes of promoting NHBC and its events. NHBC will process personal data captured during the event in accordance with NHBC’s Privacy Policy which can be found at: www.nhbc.co.uk/legal/privacy-policy.
You are not permitted to make your own video or audio recordings of the event or use any still photographs or screenshots of the event for commercial purposes unless expressly permitted in writing by NHBC. NHBC reserves the right to require you to delete any unauthorised recordings or images.
11. Data protection
NHBC will process personal data in accordance with NHBC’s Privacy Policy which can be found at: www.nhbc.co.uk/legal/privacy-policy.
NHBC may wish to contact you with details of other relevant products or services that may be of interest. During the registration, you will be given the opportunity to provide your consent to receive such communications from NHBC. If you do not provide your consent, you will not receive such communications from NHBC. If you have any questions, please email beyond@nhbc.co.uk.
12. Badge scanning, event app and data sharing
By registering for and attending the event, you acknowledge and agree that your personal data will be:
- shared with exhibitors and sponsors participating in the event; (for the purposes of facilitating networking, engagement and event participation) and
- will be used to create a profile for you within the event app (that can be downloaded for the event).
If you do not wish your data to be used for these purposes, please email beyond@nhbc.co.uk.
The app provides essential information to enhance your experience at the event, including the event agenda, floorplan, exhibitor list, networking and more. You can manage your visibility settings within the app on your profile at any time after you have downloaded the event app.
You retain full control over whether and when your badge is scanned by exhibitors and sponsors during the event. Scanning your badge constitutes consent to share your personal data with an exhibitor and/or sponsor. Once shared, exhibitors/sponsors become independent data controllers and are responsible for their own processing of your personal data and NHBC is not responsible for how these third parties use your personal data once it has been scanned.
13. Conduct
During your attendance at the event, you shall always ensure that you comply with the rules, policies and reasonable instructions of the venue at which the event is being held. NHBC reserves the right, without liability or refund, to refuse admission or remove any delegate whose behaviour is, in NHBC’s reasonable opinion, unsafe, disruptive, inappropriate, or otherwise detrimental to the event, other delegates, exhibitors, speakers or venue staff.
14. Loss, theft of, damage to delegate property
NHBC shall not be liable for any loss of, theft of or damage to any of your physical property, goods or materials brought to the event. You are responsible for always securing your own belongings.
15. Governing law and jurisdiction
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact: NHBC Events team at beyond@nhbc.co.uk or write to us at NHBC, NHBC House, Davy Avenue, Knowlhill, Milton Keynes, MK5 8FP, marked for the attention of the NHBC Events team.